Need Help?

Got questions? We've got answers! Explore our comprehensive FAQ section to learn everything about our custom printing process, from design upload to enjoying your finished product.

Still puzzled? Don't hesitate to reach out!

Contact Us

  • Design Upload

    We accept PNG, JPG, PDF, and AI files.

  • For best results, we recommend a minimum resolution of 300 DPI.

  • Yes, the maximum file size is 50MB per upload.

  • Yes, you can upload multiple designs for your gang sheet.

  • While not required, removing backgrounds can improve the final product quality.

  • Our gang sheets are 16.5 x 30 inches. All designs must fit within this size.

  • Yes, you can save your progress and return to finish later.

  • Only if you have explicit permission from the copyright holder.

  • Ordering Process

    We accept all major credit cards and PayPal.

  • Minor modifications can be made within 1 hour of order placement. Contact us at Contact@dreamitprintit.com for assistance.

  • No, we have no minimum order quantity.

  • Yes, discounts are available for larger orders. Contact us for details.

  • Rush orders are available for an additional fee, subject to current production capacity.

  • Enter the coupon code in the designated field at checkout.

  • Yes, you can create an account to save your information for convenience.

  • We don't offer shipping. All orders must be picked up from our location at 2070 Sam Rittenberg Blvd, Charleston, SC.

  • Orders can be cancelled within 2 hours of placement without penalty.

  • Printing Process

    Standard printing time is 3-5 business days.

  • Yes, you'll receive updates as your order moves through production.

  • We use high-quality, durable inks suitable for heat transfer applications.

  • We use color calibration tools and conduct regular quality checks.

  • We'll contact you immediately if any issues arise during printing.

  • Yes, every order undergoes a thorough quality check before it's ready for pickup.

  • Order Pickup

    All orders are available for pickup at 2070 Sam Rittenberg Blvd, Charleston, SC, United States.

  • Please bring a valid ID and your order confirmation number.

  • We'll send you an email notification when your order is ready.

  • Yes, but they must bring your order confirmation and a signed authorization from you.

  • Yes, we encourage you to review your order upon pickup.

  • Heat Press Guide

    Yes, we recommend pre-pressing for 5-10 seconds to remove moisture.

  • We don't recommend using a household iron as it may not provide consistent results.

  • Our transfers work well on cotton, polyester, and poly-cotton blends.

  • Yes, we recommend using a Teflon sheet to protect your transfer and garment.

  • Yes, but allow each layer to cool completely before applying the next.

  • Check your temperature, pressure, and pressing time. If issues persist, contact us for advice.

  • Care and Maintenance

    We recommend waiting at least 24 hours before wearing or washing.

  • Wash inside out in cold water and avoid using bleach.

  • We recommend ironing around the design or using a Teflon sheet over it.

  • With proper care, our transfers can last for many washes.

  • Yes, but use a low heat setting for best results.

  • Yes, our transfers are designed to stretch with the fabric.

  • Yes, our transfers are non-toxic and safe for all ages.

  • Yes, our transfers work on a variety of items beyond just clothing.

  • We stand behind the quality of our products. If you have any issues, please contact us.